Refund & Return Policy
Refund & Return Policy
Last Updated: 26 August 2026
At Books World, we want every reader to have a smooth and satisfying shopping experience. If you receive a damaged, defective, or incorrect book, we are here to help resolve the issue.
This policy explains the conditions for order cancellations, returns, replacements, and refunds for purchases made through the Books World website.
Cancellation Policy
Orders are processed as quickly as possible after they are placed.
Before Dispatch
If you need to cancel your order, please contact Books World as soon as possible after placing the order.
Cancellation requests can only be accepted if the order has not yet been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
Personalized or Special Orders
If Books World offers personalized, customized, or specially ordered books, such orders may not be eligible for cancellation or refund once processing has started.
Please confirm your order details carefully before completing your purchase.
Return & Refund Policy
Books World generally accepts returns only when the product received is:
- Damaged during delivery.
- Defective or physically damaged.
- The wrong book was delivered.
- The product received is significantly different from the book ordered.
If you receive an eligible item, please contact our Customer Support within 48 hours of delivery.
To help us review your request, please provide:
- Order ID or order number.
- Clear photographs of the book and packaging.
- An unboxing video, where available.
- A brief description of the issue.
- Any other information requested by our support team.
Our team will review the information and determine the appropriate resolution.
Refund Policy
If a refund is approved, it will generally be processed through the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.
Books World is not responsible for delays caused by third-party payment providers or financial institutions.
Returns That May Not Be Accepted
Returns or refund claims may not be accepted in situations including:
- Change of mind after purchase.
- Incorrect book selected by the customer.
- Incorrect quantity ordered by the customer.
- Damage caused after delivery through misuse, negligence, or improper handling.
- Books that show signs of intentional damage or alteration.
- Missing original packaging or accompanying items, where applicable.
- Requests submitted after the specified claim period.
- Digital products or e-books that have already been accessed or downloaded, where applicable.
Damaged Books
If your book arrives damaged, please contact us as soon as possible after delivery.
Please keep the original packaging and the damaged product until our team has reviewed your claim.
Clear photographs and, where available, an unboxing video can help us verify the condition of the product and process your request more efficiently.
Incorrect Book Received
If you receive a book that is different from the one you ordered, please contact Books World with your order details and photographs of the received product.
After verification, we may arrange a replacement with the correct book or provide another appropriate resolution.
Exchange Policy
Books may be eligible for exchange only when the item is damaged, defective, or incorrectly supplied by Books World.
Exchanges based solely on personal preference, change of mind, or selecting the wrong title may not be accepted.
Shipping Costs for Approved Returns
Where a return or replacement is approved because of an error, damage, or defect attributable to Books World or the delivery process, Books World may arrange or cover the applicable return shipping costs.
For other return requests, any applicable shipping charges may be the responsibility of the customer.
To exercise any applicable rights, please contact us using the contact information provided below.
Contact Us
If you have any questions regarding cancellations, returns, replacements, or refunds, please contact Books World through our Contact Us page.
Books World
Email: [Your Business Email]
Phone: [Your Contact Number]
Address: [Your Business Address]