Refund & Return Policy

At Life Rise, we want every customer to have a smooth and satisfying shopping experience. If you receive a damaged, defective, or incorrect book, we are here to help resolve the issue.

This Refund & Return Policy explains the conditions for order cancellations, returns, replacements, and refunds for purchases made through the Life Rise website.

Cancellation Policy

Orders are processed as quickly as possible after they are placed. If you need to cancel your order, please contact Life Rise as soon as possible after placing the order.

Before Dispatch

Cancellation requests can only be accepted if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Personalized or Special Orders

If Life Rise offers personalized, customized, or specially ordered books, such orders may not be eligible for cancellation or refund once processing has started.

Please confirm your order details carefully before completing your purchase.

Return & Refund Policy

Life Rise generally accepts returns only when the product received is:

• Damaged during delivery.
• Defective or physically damaged.
• The wrong book was delivered.
• The product received is significantly different from the book ordered.

If you receive an eligible item, please contact our Customer Support within 48 hours of delivery.

Information Required for a Return Request

To help us review your request, please provide:

• Order ID or order number.
• Clear photographs of the book and packaging.
• An unboxing video, where available.
• A brief description of the issue.
• Any other information requested by our support team.

Our team will review the information provided and determine the appropriate resolution based on the circumstances of the request.

Refund Policy

If a refund is approved, it will generally be processed through the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

Life Rise is not responsible for delays caused by third-party payment providers or financial institutions.

Returns That May Not Be Accepted

Returns or refund claims may not be accepted in situations including:

• Change of mind after purchase.
• Incorrect book selected by the customer.
• Incorrect quantity ordered by the customer.
• Damage caused after delivery through misuse, negligence, or improper handling.
• Books that show signs of intentional damage or alteration.
• Missing original packaging or accompanying items, where applicable.
• Requests submitted after the specified claim period.
• Digital products or e-books that have already been accessed or downloaded, where applicable.

Damaged Books

If your book arrives damaged, please contact Life Rise as soon as possible after delivery.

Please keep the original packaging and the damaged product until our team has reviewed your claim.

Clear photographs and, where available, an unboxing video can help us verify the condition of the product and process your request more efficiently.

Incorrect Book Received

If you receive a book that is different from the one you ordered, please contact Life Rise with your order details and photographs of the received product.

After verification, we may arrange a replacement with the correct book or provide another appropriate resolution.

Exchange Policy

Books may be eligible for exchange only when the item is damaged, defective, or incorrectly supplied by Life Rise.

Exchanges based solely on personal preference, change of mind, or selecting the wrong title may not be accepted.

Shipping Costs for Approved Returns

Where a return or replacement is approved because of an error, damage, or defect attributable to Life Rise or the delivery process, Life Rise may arrange or cover the applicable return shipping costs.

Customers may be responsible for return shipping costs where the return is requested for reasons not covered under this policy.

30-Day Subscription Refunds

Life Rise may offer a 30-day subscription plan. Subscription payments and refund requests are handled according to the applicable subscription terms displayed at the time of purchase.

Because subscription services may provide access to digital content, features, or benefits immediately after successful payment, subscription refunds may be subject to specific eligibility conditions.

If you experience a payment issue, incorrect subscription charge, or problem accessing your subscription, please contact Life Rise Customer Support with your account and transaction details.

Refund Processing Time

Once a refund has been approved, Life Rise will initiate the refund through the applicable payment method or payment provider.

The actual time taken for the amount to appear in your bank account, card account, or payment wallet may depend on the relevant financial institution or payment gateway.

Customer Responsibility

Customers are responsible for providing accurate order, billing, shipping, contact, and account information.

Life Rise may not be responsible for delivery or communication issues caused by incorrect information provided by the customer.

Changes to This Policy

Life Rise may update this Refund & Return Policy from time to time to reflect changes in our products, services, subscription plans, business practices, or applicable requirements.

When changes are made, the updated policy will be published on this page along with the revised “Last Updated” date.

Contact Us

If you have any questions regarding cancellations, returns, replacements, refunds, damaged books, incorrect orders, or 30-day subscriptions, please contact Life Rise Customer Support.